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Optimalizace pojistného plnění v procesu likvidace pojistných událostí s ohledem na klientskou spokojenost
Kolísek, Jiří
Thesis on Management claims handling process in order to optimize the indemnification with respect to client satisfaction deals with determining the reasonable costs of indemnification of damage to motor vehicles. It defines processes liquidation process in relation to the legislation, client satisfaction and the actual state solution claims. The practical part of the thesis deals with expert analysis of the resolution of insurance claims, defining new procedures and methods in the process of liquidation, evaluates and analyzes client satisfaction. The aim of this thesis is the statistical analysis of the impact of new measures liquidation process, ensuring the profitability of individual products while maintaining customer satisfaction.
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Comparison of the motor insurance market in the Czech Republic and abroad
Besperát, Lukáš ; Drozen, František (advisor) ; Daňhel, Jaroslav (referee)
This thesis provides a comparison of the insurance market in the Czech Republic with select countries around the world. The main aim of the thesis is to identify differences in motor insurance in ten select countries around the world. The author defines various types of products and their differences, provides a comparison of insurance markets in relation to: legislation and the definition of certain products. In order to provide appropriate coverage, the author uses a method of indexation and absolute price. As a result of this work the reader will be better able to select the best insurance product available on a given market for the customer based on a set of conditions.
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Property insurance of residents of Ukraine in comparison to the Czech republic
Babyčová, Olga ; Ducháčková, Eva (advisor) ; Daňhel, Jaroslav (referee)
The aim of the thesis is to analyse property insurance in the Ukrainian insurance market and to compare it with the property products offered by the insurer in the territory of the Czech republic. The thesis is divided into four basic parts. Firstly, it characterizes the economic and political situation in Ukraine, and then the insurance market and, above all, property insurance products. In the second part, the thesis deals with the analysis of two selected insurers operating in the Ukrainian market and the products offered by them. In the end, the thesis deals with the comparison of economic indicators, the insurance market and the property insurance market in the Czech Republic and Ukraine. The main purpose of the work is the provision of comprehensive information about the insurance market in Ukraine with an emphasis on property insurance.
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Insurance of serious illnesses
Rezek, Vojtěch ; Ducháčková, Eva (advisor) ; Černochová, Martina (referee)
This bachelors thesis deals with the insurance of serious illnesses and its significance in the insurance market in the Czech Republic. Firstly, the thesis outlines the basic characteristics of this insurance and the types of serious illnesses it covers. In addition, the history of the development of this type of insurance in the world insurance market and its use in the Czech environment is briefly discussed. Furthermore, this dissertation lists the technical parameters of the insurance in the insurance contract and their practical utilization. Moreover, the specifics of the most serious illnesses from multiple expert perspectives are discussed, followed by examining the modern trends in this insurance policy. The second part of this thesis analyses statistical data on the number of diagnoses and deaths of serious illnesses in a given period of time, thus determining the frequency of these illnesses. Additionally, state financial support in cases of serious illnesses is discussed. The thesis concludes with the calculations of the insurance premiums in serious illness insurance, comparing different insurers and the amount of indemnity in the given period. The aim of this dissertation is to analyse the statistical data concerning the insurance of serious illnesses, affirming the importance of obtaining insurance of this health risk in life insurance contracts on the basis of the analysis carried out in the practical part of the thesis.
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Insurance of the responsibility for damage caused by vehicles
Šlauf, Petr ; Karfíková, Marie (advisor) ; Kohajda, Michael (referee)
In my rigorosum thesis, I dealt with basic questions of insurance liability for damage caused by vehicles. Individual chapters of my work conform to the basic framework of insurance liability for damage caused by vehicles. In the end, I commented the important breakthrough in that topic which is the effectiveness of the Civil Code on 1 January 2014 which will bring significant changes. In this context gets more space case law, documents and unconditional solutions of individuals steps or issues in the context of insurance of liability for damage caused by vehicles.
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Customer satisfaction research for a company ePojisteni.cz s.r.o. trough the method of Net Promoter Score
Pokorná, Štěpánka ; Šíma, Jan (advisor) ; Janák, Vladimír (referee)
Title: Customer satisfaction research for a company ePojisteni.cz s.r.o. trough the method of Net Promoter Score. Goals: The ain is to analyze satisfaction and loyalty with company ePojisteni.cz s.r.o. and propose measures that would lead to increased satisfaction and loyalty both of the sides - the customer on the one side and company ePojisteni.cz s.r.o. on the other. Methods: Satisfaction and loyalty were measured using the Net Promoter Score. It is a tool that allows rapid measurement of customer loyalty. Question: 'How likely is that you recommend us to your friends?" was sent to 400 respondents. This issue was further extended verbal evaluation. Some shortcomings I sought a solution with the product manager of the company. Results: The company ePojisteni.cz s.r.o. is broker of insurance for czech insurance company. The result of method Net Promoter Score is hopeful. The customers are very contented with this company and they are loyal. In second part of research the customers warm about some shortcomings. On these shortcomings I was looking for a solution with Product manager of the company. Keywords: loyalty, customer, insurance, insurance contract, the policyholder, insurer, insurance company, broker, agent, method, analysis.
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Analysis of vehicle insurance market in the Czech Republic and its long-term trends
Habel, Zdeněk ; Prášilová, Marie (advisor) ; Macháček, Otakar (referee)
The aim of this work is to compare the development of the insurance market in the Czech Republic for the period 2000 - 2014 for the emergency vehicle insurance and liability insurance. The theoretical part will focus on the brief history of the insurance industry, the characteristics of insurance principles and definitions, focusing on vehicle insurance. In the second part will be analyzed the development of the insurance market, respectively, written premiums in accident insurance and compulsory insurance for the period 2000 - 2014 in the Czech Republic, its trend and determine the three largest insurers. The final part will be devoted to statistical analysis of indicators of the three largest insurers in 2014. A comparison of product liability and accident insurance of the biggest players in the market
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The Current Offer of Life Insurance in the Czech Republic
Fochler, Lukáš ; Ulrich, Milan (advisor) ; Pfeiferová, Daniela (referee)
The bachelor thesis deals with the theme of the current offer of life insurance in the Czech Republic. The theoretical part is composed of literary research, which is not focused only on life insurance in the Czech Republic but also on insurance in a broader sense. The introduction of the thesis deals with historical facts of the insurance industry, legislation of the insurance industry, handle with the terms randomness, uncertainty and risk and describes the current status of the insurance industry and insurance market. Furthermore the theoretical part deals directly with life insurance, its different kinds in the Czech Republic, the tax advantages and disadvantages of life insurance and the valuation forms of risk pricing of clients. The practical part is focused on comparing the offer of the capital life insurance and the investment life insurance in one concrete insurance company in the terms of profitability for the clients as well as in the terms of possible internal differences.
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